Digital Human Avatar Improves Incident Communication for Energy Provider
A leading energy infrastructure provider, responsible for operating a critical gas transmission system in a Europe, faced challenges in disseminating incident notifications among its staff.
This company is at the forefront of energy delivery, ensuring a reliable supply of gas to both residential and commercial customers, as well as spearheading the development of future hydrogen transmission systems.
The Challenge
Ineffective incident communication
The company needed to notify their staff of incidents as soon as they occurred, but their previous method of sending out emails was not effective. The email notifications were often overlooked, and the information was not reaching the field workers in a timely manner.
They needed a solution that would improve communication and engagement with their staff while also being quick and efficient.
The Solution
Digital Human avatar technology improves incident communication
Guildhawk stepped in to provide an innovative solution using our digital human avatar technology. We created Incident Notification videos as soon as an incident occurred. Our team worked quickly to turn these videos around within a 24-hour window, ensuring that the communication went out to staff promptly.
The digital human avatar was a unique and innovative way to communicate with staff, and we leveraged our AI technology to make sure the videos were engaging and informative. Our solution allowed field workers to watch the videos quickly instead of reading lengthy text reports.
The Result
Transformative impact of digital human avatars
The impact of live avatars Incident Notification videos was significant. Our client reported a 40% increase in engagement and staff members commented on how unique and enjoyable the new innovative AI communication style was.
The digital avatars were particularly effective for field workers who could quickly watch the videos and get the information they needed. Our client was so pleased with the results that they are now considering creating learning notifications to close the loop after investigations take place, using digital humans to provide a seamless and effective communication experience for their staff.
The solution allowed the business to improve their incident communication and engagement with staff while also being quick and efficient.
