FACT Worldwide, the King’s Award winning due-diligence, investigations and intellectual property rights protection company has a 40 year second-to-none record of accomplishment of providing expertise including analysis and verification to government clients, corporates, law firms, and family offices for high-net-worth-individuals (HNWI).
Assignments are confidential and often necessarily highly discreet.
The company’s expansion into new sectors has seen them increase sales by 327% in three years and grow their workforce from 38 to over 120 since 2021.
FACT employees have skills in investigations, research, analysis, and digital forensics and, between them, they speak over 40 languages in-house.
The Challenge
Navigating multilingual due diligence
The due diligence work conducted by FACT in all cases involves sensitive personal and company information, much of it in multiple languages. Thus, all cases must be researched by qualified humans.
FACT’s stellar growth created increased demand for translation of documents and professional interpreting during interviews. This demand could not always be met by the in-house team, resulting in delays.
The Solution
Integrating GAI SaaS for secure translations
To enable FACT’s analysts to instantly translate documents forming part of the due-diligence process, in a secure environment, the GAI SaaS translation platform introduced into the workflow.
To guarantee translation results are accurate, a training dataset was created that trains the translation engine specifically for FACT's requirements.
In order to avoid delays in the interview process, a pool of certified professional interpreters with expertise in legal and due-diligence case work was established that meet the exacting requirements of FACT.
The Results
Enhanced efficiency and client satisfaction
The implementation of the GAI secure translation platform and pool of professional linguists has empowered FACT to instantly translate and understand content, thus removing unnecessary delays that could adversely impact on their clients.
FACT has fortified its position, ensuring that client operations remain unaffected by linguistic obstacles, thus maintaining their high standard of service delivery.
